sudden diconnect

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anasmatic
Posts: 30
Joined: 15 Mar 2010, 07:27
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sudden diconnect

Postby anasmatic » 05 Nov 2014, 12:00

hi

I got my users suddenly disconnected.
it even happens to me on Admin tool.

in I can NOT see my name in "Disconneting idle user: " message.
but I can see this ghost user exception :
User: El_Sadat is already logged in Zone: _31_reg
Old user object found
Old User ID: 13328
Old User IP: 196.205.***.***
[UsersById] query: it.gotoandplay.smartfoxserver.data.User@793ac609
[Clients] query: true
[UsersByChannel] query: null
[ChannelQueues] query: []


I force login so I have no problems to go back in game.

my problem is why users are disconnected while playing
please advice.
to pee or not to pee
User avatar
Lapo
Site Admin
Posts: 23009
Joined: 21 Mar 2005, 09:50
Location: Italy

Re: sudden diconnect

Postby Lapo » 14 Nov 2014, 10:36

Hi,
it sounds like a network issue. The Admin client should never be disconnected, even when idle for a long time and the AdminTool sends a keep-alive signal to maintain the connection alive. If you still get disconnected it's definitely a network issue.

Similarly I'd presume it's the problem with your game.

Where is your SmartFox hosted? Is the hosting provider in your country?
Lapo
--
gotoAndPlay()
...addicted to flash games

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