Clients often indicate disconnection

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cp88483998
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Joined: 25 Aug 2017, 10:14

Clients often indicate disconnection

Postby cp88483998 » 25 Aug 2017, 10:22

Clients often indicate disconnection,and the network is not switched.
Please help me with this problem.
Thanks~
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Lapo
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Re: Clients often indicate disconnection

Postby Lapo » 25 Aug 2017, 11:21

Hello,
disconnections are to be expected over the internet, especially for mobile devices.
The server never disconnects anyone besides the "idle timer" settings.
In your Zone configuration there is a "overridden user max idle timeout" which kicks users out when they are idle for longer than the configured time.

Other than that disconnections can happen for network instability, distance from the server etc... You should expect a 5-10% of your users to complain about that. If you estimate that the percentage is higher you should investigate your hosting network and see from where these clients with issues are connecting from.

Hope it helps
Lapo
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cp88483998
Posts: 8
Joined: 25 Aug 2017, 10:14

Re: Clients often indicate disconnection

Postby cp88483998 » 28 Aug 2017, 01:35

I bought 500 user packages, and there were no more than 500. Is there any other reason, such as insufficient memory?
cp88483998
Posts: 8
Joined: 25 Aug 2017, 10:14

Re: Clients often indicate disconnection

Postby cp88483998 » 28 Aug 2017, 01:37

Lapo wrote:Hello,
disconnections are to be expected over the internet, especially for mobile devices.
The server never disconnects anyone besides the "idle timer" settings.
In your Zone configuration there is a "overridden user max idle timeout" which kicks users out when they are idle for longer than the configured time.

Other than that disconnections can happen for network instability, distance from the server etc... You should expect a 5-10% of your users to complain about that. If you estimate that the percentage is higher you should investigate your hosting network and see from where these clients with issues are connecting from.

Hope it helps

I bought 500 user packages, and there were no more than 500. Is there any other reason, such as insufficient memory?
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Bax
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Re: Clients often indicate disconnection

Postby Bax » 28 Aug 2017, 07:59

As my colleague explained, this has nothing to do with the size of your license.
Paolo Bax
The SmartFoxServer Team
cp88483998
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Joined: 25 Aug 2017, 10:14

Re: Clients often indicate disconnection

Postby cp88483998 » 28 Aug 2017, 08:24

Bax wrote:As my colleague explained, this has nothing to do with the size of your license.

HI~
My default configuration time is 1800, and I send a heartbeat pack for five seconds, so there should be no more idle time than configuration time.
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Bax
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Re: Clients often indicate disconnection

Postby Bax » 28 Aug 2017, 10:24

Lapo wrote:Other than that disconnections can happen for network instability, distance from the server etc... You should expect a 5-10% of your users to complain about that. If you estimate that the percentage is higher you should investigate your hosting network and see from where these clients with issues are connecting from.

Maybe you could start getting in contact with a few users experiencing the issue to try to understand if it's a network problem.
Paolo Bax
The SmartFoxServer Team
cp88483998
Posts: 8
Joined: 25 Aug 2017, 10:14

Re: Clients often indicate disconnection

Postby cp88483998 » 28 Aug 2017, 10:31

Bax wrote:
Lapo wrote:Other than that disconnections can happen for network instability, distance from the server etc... You should expect a 5-10% of your users to complain about that. If you estimate that the percentage is higher you should investigate your hosting network and see from where these clients with issues are connecting from.

Maybe you could start getting in contact with a few users experiencing the issue to try to understand if it's a network problem.


OK, I'll count the number of the problem and calculate the percentage.
Thanks~

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