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Jelastic problem from smartfox site

Posted: 17 Dec 2019, 05:49
by truongpham
Hello everyone,
I dont know anyone see this problem, but i go to this page(https://smartfoxserver.com/cloud/jelastic) following tutorial in Jelastic document, i saw an error , you guys can see in attachments

any help appriciated, thanks in advance

Re: Jelastic problem from smartfox site

Posted: 17 Dec 2019, 07:43
by Lapo
Hi,
that's strange. Maybe some of your browser plugins cause the issue? Such as an ad blockers or similar tools?
Maybe try with another browser or use an "anonymous" browser window, which usually bypasses the plugins.

Let us know.

Re: Jelastic problem from smartfox site

Posted: 17 Dec 2019, 07:58
by truongpham
Hi @lapo,
i checked in "incognito mode" on Chrome, and Firefox, same issue
p/s: one more, i'm not a fan of Ad Blocker or some plugin like that

Re: Jelastic problem from smartfox site

Posted: 17 Dec 2019, 16:04
by Lapo
I have no idea why it doesn't work for you.
We have done a couple of tests from different connections, using various browsers including Chrome and it works just fine. Even using Tor Browser (which blocks a lot of scripts and extra stuff) it works as expected.

Are you maybe behind a proxy server?
Thanks

Re: Jelastic problem from smartfox site

Posted: 22 Dec 2019, 11:54
by truongpham
Sry for late reply, but not only me, we had to test 2 PC in 2 place in Vietnam, and the issue still occur, i'll report if it work
p/s: Can you suggest me about how to register relastic with smartfox, no need to click the button on smartfox site? or any good cloud server support smartfox directly?
thanks in advance

Re: Jelastic problem from smartfox site

Posted: 22 Dec 2019, 18:04
by Lapo
Hi,
I have tested using a VPN connection based in Vietnam (city of Kon Dơng) and I can see the same problem. It looks like this might be caused by the so-called "Bamboo Firewall".

Can you suggest me about how to register relastic with smartfox, no need to click the button on smartfox site? or any good cloud server support smartfox directly?

If you have access to a VPN that can connect outside Vietnam, I would recommend using it.
Otherwise can you access the Jelastic website without issues?
An alternative to Jelastic would be Amazon AWS, which should be accessible from your country as well.

Hope it helps

Re: Jelastic problem from smartfox site

Posted: 22 Dec 2019, 18:05
by Lapo
Hi,
I have tested using a VPN connection based in Vietnam (city of Kon Dơng) and I can see the same problem. It looks like this might be caused by the so-called "Bamboo Firewall".

Can you suggest me about how to register relastic with smartfox, no need to click the button on smartfox site? or any good cloud server support smartfox directly?

If you have access to a VPN that can connect outside Vietnam, I would recommend using it.
Otherwise can you access the Jelastic website without issues?
An alternative to Jelastic would be Amazon AWS, which should be accessible from your country as well.

Hope it helps

Re: Jelastic problem from smartfox site

Posted: 09 Jan 2020, 10:48
by Black
I have same issues, u can go to https://github.com/jelastic-jps/smartfoxserver-2x. It will resolve this